Shipping & Returns
Orders ship USPS first class or priority, oversized items ship via UPS ground. Sshipping rates are calculated at checkout.
At this time we only ship to United States addresses (including Hawaii and Alaska).
Most orders ship within 2-3 business days. An order confirmation and tracking update with tracking number will be e-mailed to you. At this time we are unable to provide the option to choose your carrier of choice.
We understand that sometimes products need to be returned, most items can be returned or exchanged.
Items that are excluded from returns are noted in the product listing as final sale. (Mainly African Baskets and oversized items).
Notify us within 20 days of your order delivery by e-mailing us at email@example.com
with your order # and return in the message.
A full refund will be issued once the return is received in our warehouse. Return shipping fees are the responsibility of the customer. Returns must first be pre-approved by us.
Damaged or incorrect shipments will be refunded in full with proof of damage either via photographs or item return. Damaged items requiring returns will have return shipping costs refunded by Welljourn.
Lost or missing packages
We are not responsible for lost or missing packages.
If the tracking number shows as delivered but you haven't received the package please first check with your postal carrier and neighbors. Often the issue is a mis-delivery. If the package cannot be located you may file a claim with the shipping service (USPS, UPS, Fedex).
We accept all major credit cards, Paypal and Afterpay.
Find us on the Shopping Kim Afterpay stores directory.
Questions, contact us at firstname.lastname@example.org